bad customer service; xtremebuys4u and curio warehouse

I purchased an angel statue from xtremebuys4u and curio warehouse on August 2nd, 2006. I needed this item by August 9th and thought i would have plenty of time to receive it. The customer service i received from John Vincent of curio warehouse was nothing short of awful. In his email, he has a tagline that says "if you are not 100% satisfied we will make it right, guaranteed." Let me tell you, they didnt make it right. After i purchased this item i realized that i didnt see where i could rush delivery, so i sent him an email asking him to rush the delivery. He told me that the best he could do was express ship it (2-3 days) if i pay an additional $25.00. I did just that. On friday i sent another email asking if this product was going to be here and he told me that he couldnt guarantee delivery to me until August 14th. I told him that i paid for express shipping but he said that the product hadn't even left the warehouse yet. At this point i was very frustrated...i had a bride waiting for this statue for her wedding and this gentleman was not being customer service friendly. At this point, i asked him to give me a call so we could discuss this over the phone...he declined the offer saying that his gepany doesnt talk to customers on the phone. i would think that if he wanted to "guarantee" me great service he would have done that. Then he goes on to say that if i wouldnt have "haggled" with him about price or shipping in the beginning i probably would have had my statue on time. I never haggled with this gentleman in any conversation. Several more attempts to get this gentleman on the phone failed. Finally, i asked him to overnight this item to me at least 2-3 different times and i never received an answer from him, he always avoided the question. Even today (August 7th) i asked him again to overnight this package and the only response i received was "if you would like to receive your item by August 14th please respond to my email, otherwise i will cancel this order." I asked Mr.Vincent on a couple different occasions if he in fact readhis own"guarantee"...i never received a response back from that question. At this point i was frustrated enough to tell Mr. Vincent that i was going to turn him in to the BBB and to okay to which he replied "that is just unacceptable." No Mr. Vincent, you and your gepany are unacceptable. Mr. Vincent did absolutely nothing to satisfy the customer. Buyer beware, do not buyfromxtremebuys4u or curio warehouse...