Friday, September 11, 2009

DSR's - Free Shipping = Automatic 5 Stars

Would it be a good idea for eBay to adopt the policy of automatically granting 5 stars in the "Shipping and Handling Cost" DSR category to any seller offering items with free shipping and take that decision away from the buyer when they are leaving feedback? Presently, eBay does not do a very good job of educating buyers on the meaning of the 5 star DSR categories. Then there are buyers who love to mess with seller's DSR's by intentionally leaving low DSR scores. Sellers should not have to suffer from either circumstance if they have given buyers free shipping, or given free upgrades to Priority delivery service. I always incur more expense for shipping than I charge, when factoring in delivery confirmation, yet buyers are leaving more and more lower scores for shipping and handling charges than ever before. Anyone else experiencing the same?


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