Suggestion to improve seller protection: I'm sure everyone has a say about how ridiculous the new feedback system has placed sellers in merciless predicament. Perhaps eBay should create a regulated process prior to a buyer's negative feedback? eBay should not hand a grenade to the buyer and not be responsible for what they are going to do with it!! Simply asking them to read the instruction will not suffice. Some new buyers may think it is harmless when what it does is actually blow away not only the honest seller's business, but also eBay's chance at more sales. The process should include a text field for buyer to include email correspondence with the seller, inclusive of the email headers, etc. This will remove the risk of buyers simply leaving a negative without even an effort to resolve the matter amicably. The facilitator should regulate with reference to the item description, and the seller's follow-up action, such as full refund, etc. I doubt no sane seller will take it lightly when this process is initiated.
Orignal From: New Buyer negative feedback process? What do you think?
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