Why does Ebay allow buyers to leave negative feedback for a seller when the buyer made the mistake? For example, a buyer who buys a used item, does not ask specific questions prior to purchase, then complains after they receive it that it is used, are offered a refund, refuse the refund, and then leaves negative feedback. The seller has done nothing wrong. Second example, the item description describes exactly the product including any flaws in the product, the buyer buys it, then complains when they receive it about the flaw that was described in the listing, is offered a refund, and leaves negative feedback. Again the seller has done nothing wrong. In both cases the negative feedback hurts the reputation of the seller and reduces the % score, but they could not have done anything different - they are at the mercy of a feedback policy that is unfair, discriminatory, and serves absolutely no purpose in accurately describing a fair seller.
Orignal From: Ebays unfair feedback policy
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