I am a good seller in ebay with lots of positive feedbacks. I take pride working with each one of my customers and make sure they received the quality item they purchase. Whenever the items is bad i do full refund with an explanation of the problem. But you can always count with an angry buyer, that is do a negative feedback. The buyer failed to contact me with problem and BANG! Negative feedback. The feedback is there to stay forever an ever, an ever, So the bullies will arrived, it is human nature to distrust, and i will probably will get a a few more short fuse buyers trigger happy to use the negative feedback to complain before trying to resolve the issue.The feedback is way too public.i.e. if WALMART's returns/refund/complains were posted in a public site forever, they will be out of business by now. So a seller should be able to have the negative feedback remove after 3 months if during that period he improves customers service. The trust of the buyers is gain by good reputation. 4 negative feedback out of 2344 good transactions, not too bad, but human nature will look for those 4 negative to distrust. Buying anywhere is a risk, that is the fact. Even will full refund policy, sometimes that is not enough! I feel like a no win situation.
Orignal From: Good seller angry customer loose-win situation
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