Why do many sellers refuse to use the feedback program the recommended way?

How it would help sellers to use feedback the recommended way: It would cause the seller to have a higher percent of positives and higher DSR ratings. It would cause fewer customers to be dissatisfied because of the seller's feedback practices, causing more repeat sales. It would benefit other sellers by causing more people to buy on eBay instead of buying somewhere other than on eBay. It would cause more buyers to give positives and 5's to good sellers, making it easier for buyers to find the good sellers. What some sellers say which causes more buyer to be displeased with sellers, and causes fewer buyers to give positives and 5's to good sellers: They tell buyers that the positives for buyers are not worth anything to buyers. This sounds ridiculous to many buyers because logically a seller would want his/her customers to feel that positives are of some value. Also, eBay tells buyers that it is important to the reputation of the buyer to accumulate positive feedback. The same sellers who tell buyers that they don't need positives also say that some sellers feel more comfortable with a buyer if the buyer has several positives. They ask buyers questions on the feedback board which offend buyers. Like: What can you do with 75 positives that you can't do with 74 positives? Are you buying items or feedback? Why are you trying to force someone to give there voluntary opinion about you? They make remarks on the feedback board which offend buyers. Like: When I buy something, I don't need the seller to give me an "atta boy" or a "pat on the back". "I'm not obsessed by getting positives". My self esteem is not so low that I need a stranger to tell me how wonderful I am". They imply that the buyer is not being a good member of the eBay community when the buyer refuses to give a positive first to a seller who refuses to give a positive first, without criticizing the seller who refuses to give a positive first. It is important for buyers to leave appropriate feedback: It is good for buyers to leave feedback after the seller has done everything he/she needs to do regarding the transaction, or after the seller refuses to do as he is supposed to do after being given enough information and time. Below are eBay's statements with links: Be sure to leave positive feedback for your customers. It makes them happy and encourages them to leave positive feedback and high DSRs for you. Leave Feedback as soon as you receive payment or once payment has cleared. It sends a signal to your buyer that your are responsive and opens communication on a positive note. Link -------------------------------------------------------------------------------- Under "When should I leave feedback" Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). That will start the Feedback process off on a good note. Link -------------------------------------------------------------------------------- Under "What is Feedback and how does it affect my reputation?" Positive Feedback tells prospective buyers the seller will deliver what's described, and lets sellers know a buyer is going to pay on time. Because trading online depends on trust, your Feedback is an important way to build your reputation on eBay. Link

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