Monday, August 31, 2009

When to end?

Are there studies that determine what day of the week is best to end an auction?


Orignal From: When to end?

Seller wants to cancle, I did receive refund, can I still leave feedback?

I had a recent second chance offer from a seller. I agreed and paid. 10 days later I get an email explaining that they hadn't shipped the item and offered a refund or the item if I still wanted it. I still wanted it so I asked that they ship it. In the next 20 days I made several inquires and requests for information, no luck. Finally, I put in a dispute with Paypal. At that time the money was refunded. No further explanation was given. I left neutral feedback. The seller did refund my money so I'm not out anything but given the poor communication and the long delays I felt that at least neutral was warranted. I considered negative but felt that was too much given the refund. The seller now would like to cancel the transaction. I'm OK with that as I have received my refund. However, I would like the neutral feedback to remain on the seller's record. I am only agreeing to cancel because I feel it is less risk than hoping the item even gets shipped. If I agree to cancel the sale does my feedback get canceled with it? Thanks,


Orignal From: Seller wants to cancle, I did receive refund, can I still leave feedback?

~ Wednesday, July 1, 2009 Cjhat ~ How can it be July already?

Where did the time go? Well, since it's 10:30 this morning and still no chat, I guess time is getting away from us! Happy July everyone! ___________________


Orignal From: ~ Wednesday, July 1, 2009 Cjhat ~ How can it be July already?

Gotta vent first Neg feedback

I got my first Neg. FB today. this is just the gist of it, he was very rude. I stayed calm and watched my words. (1 buyer email ) I received a message from the buyer saying the Item was damaged. Said I sold him junk. He was returning it and Wanted a refund for everything including return shipping. If ididn't reply in 24hrs I will leave Feedback accordingly. - I replied that the Item was fine when I shipped it. And I would give a Full Refund. (2 buyer email ) You knew it was junk there's a very large crack. I'm throwing this in the trash and giving Neg. - I replied that I purchase this needing the other reflector. I'm sorry, I didn't notice the crack. Return the item and I'll refund your money. (3 buyer email ) I don't want you're refund. I'm throwing this in the trash. If you check the pic you can see the crack. - Please return it, I'll refund your money. In the mean time left Neg. I didn't know about. I saw this Emailed him again. -told him to return the reflector and I would refund his money. If it was in the same condition as when I sent it, some one could use it. ( I would have used it, if it was the one I wanted ) All of this happened in 4 hrs, yes, four hours so, three times I made it clear I would give him a full refund. and one more after I found the neg fb I'm I allowed to post the Item # here ?


Orignal From: Gotta vent first Neg feedback

mixed up feedback

I had feedback to leave for two items. I gave very satisfactory for each one, but in my comments, I mixed up the items. The seller asked if I could fix it and I would like to. Is there anything I can do?


Orignal From: mixed up feedback

Is there a way to delete an item reference off my feedback?

I bought an item for someone and don't want them seeing it on my eBay feedback. Is there a way to delete the link to the item from my feedback? If not, how long does it take before the link is removed by itself?


Orignal From: Is there a way to delete an item reference off my feedback?

Raised search standing based on s

This is absurd the way Ebay penalizes you when you charge for s

Orignal From: Raised search standing based on s

Thanks Pink Post-it!

Don't know why my original post was removed, but thanks for the advice! I've submitted it to feedback extortion for review. Have a good one!


Orignal From: Thanks Pink Post-it!

Neutral feedback received

I just received neutral feedback from a buyer who purchased 2 items in May. It really dumped my DSR rating in the trash. The buyer never contacted me about any problems. I did sent an email, but haven't gotten a response back. The items were shipped the next day, and the buyer received them within 3 days after purchase, but they still gave me poor ratings for shipping etc.... We always cut our fabric larger to ensure satisfaction. What can I do about someone who leaves neutral feedback that is not true? Any help is appreciated. Thanks.


Orignal From: Neutral feedback received

Probably a ridiculous idea, but I'm doing it anyway.

I received negative feedback from a buyer for something that was not even an ebay transaction. The comment left by this buyer states that he will not remove the negative feedback until he receives an item that was not part of the original transaction. Nor is this item necessary to correct a deficiency with the item in the original transaction. It is something that is of $20-30 value that was sent at no charge to him, and then was lost in the mail because I probably sent it to the wrong zip code that was initially provided by this buyer. I have been going through this issue with ebay for nearly a week now, and have gotten nowhere. Ebay claims that the negative feedback is not eligible for removal, even though the comment is a blatant example of feedback extortion. Apparently, they don't see this as a violation of their own policy on feedback abuse, and they will not take action of any sort. So, I have resorted to filing a complaint with the Better Business Bureau. Now, I have no illusions as to this actually working. But, if other sellers with identical problems report ebay to the BBB, then maybe enough complaints will cause ebay to take notice. Ebay provides a service for a fee. Therefore, they have certain legal responsibilities in this regard, and these are laid out in its user agreement and its policies. When they fail in this regard, they have committed a breach in conduct. The negative feedback I received effected my ratings, which affected how well I can sell. So I have also asked for a refund of all seller fees from the date of the negative feedback until such time as the feedback is removed.


Orignal From: Probably a ridiculous idea, but I'm doing it anyway.

Feedback

How Do post my feedback all at onetime? Thanks


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OT:

I was born July 2,1962 around 10:30 am on a very hot and sunny day.I weighed 8 lbs.10ozs.My mom still has the flag from one of the cupcakes she had while in the hospital on July 4th.I don't really feel 47 but I guess I am. I have had a pretty rough and action packed year this year.I have been in the hospital 3 times due to infection and MRSA developing in my leg.I thank god that I was able to overcome the infection.Today mom will probably break out the photo album and start showing baby pictures of me with those huge cloth diapers on.I got to wonder as a baby why I was running around half naked.I thank god that I lived to see this birthday and I hope that he will bless me to see many more.


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Would you consider this a threat from buyer

received this message yesterday. I have not had these glasses for 2 weeks and they are broken. The silver DG fell off and I cannot find it. THerefore they are useless. UNLESS you want to get a HORRIBLE feedback rating from me, you can send me a replacement pair of sunglasses and I will be happy to return the damaged pair back to you with prepaid postage. I will expect that you will reply soon. 1) My listings clearly state that all my items are guaranteed. She could have simply requested a replacement or a refund. 2) These are very high quality items, she received it in good condition, and my listings state you may return it with-in seven days if not satisfied for a refund. 3) I would have replaced the item without a threat because I don't want an unhappy customer. 4) I did send a replacement but after the way she spoke to me I must say I was reluctant. What is your opinion?


Orignal From: Would you consider this a threat from buyer

SELLERS BURNED BY BAD EBAYER NOT WANTING TO WORK THINGS OUT

I SOLD A PURSE TO ljd61002wq6 AND STATED IN THE AD THE PURSE WAS NOT THE ONE PICTURED. WHEN SHE EMAILED ME AND SAID SHE WAS NOT HAPPY I OFFERED HER A REFUND AND INSTEAD OF REPLYING TO ME SHE FILES A DISPUTE AND WINS. MEANWHILE I NOW HAVE TO DEAL WITH THIS JERKS BAD EMAIL. EBAY SEEMS TO ONLY PROTECT THE BUYERS AND THE SELLERS ARE ABLE TO LEAVE BAD FEEDBACK. THEN SHE STARTS A BLOG AND STATES THAT I DID NOT STATE THE BAG WAS DIFFERENT AND THEN I GET SOME OTHER JERK ASKING STUPID QUESTIONS ABOUT A PURSE THAT CLEARLY STATES IT IS WHITE AND THEY WANT A RED ONE, THEN THEY TELL ME TO REFUND THE LADY BACK HER MONEY. I THINK THIS IS A FORM OR HARRASMENT AND INTIMIDATION. WATCH OUT FOR THIS PERSON SHE WILL BURN YOU!!!!!!!!!!!!!!!


Orignal From: SELLERS BURNED BY BAD EBAYER NOT WANTING TO WORK THINGS OUT

How can you post a feedback when it says the item doesn't exist?

Purchased two batteries from a company in China. Batteries were defective, returned them at my cost. Took the company three weeks to acknowledge that they got them and then shorted me $24 for shipping fees. It doesn't state anywhere on there ad that if you return them you will get charged the shipping fee. I have contacted Ebay they can't help and Paypal won't help either. I got shorted $24 from then and then another $15 to ship the worthless batteries back to them.... any ideas on what I can do. Jodi Levins


Orignal From: How can you post a feedback when it says the item doesn't exist?

integrity of feedback

e-bay is not letting me leave a neutral feedback entry!!!! wants me to change it!!!!! This is ridiculous!!! It keeps saying "are you sure"- yes.... for several days I have been trying - I'm sure..... Makes me question the validity of the feedback feature - is it accurate????????


Orignal From: integrity of feedback

CHAT FOR THURSDAY ~ JULY 2

Well, I was cruisin' through......so I thought I'd get it started.


Orignal From: CHAT FOR THURSDAY ~ JULY 2

Seller dashboard....I don't get it.....

I paid little attention to this feature as I don't sell much at all. For a couple of months last year, I sold enough to get the stars to show on my profile...4.9/5. But never looked at that seller dashboard thing. I've sold a couple/three things recently, but under the "need 10" mark to show stars on profile. I looked at my dashboard this evening and I just don't get it..... "your 30 day/ your 12 mo"....ALL 5.00 "your 30 day/ebay 30 day".....4.80, 4.77, 4.74, 4.75 "your 12 mo/ebay 12 mo".....4.73, 4.68, 4.62, 4.59 I don't understand this. I don't sell the volume, but the quality of my sales are impeccable. It's really true, the small seller is doomed here if this is the way they are rating. In essence, as a small seller, I MUST get all fives EVERY sale to stay *just above* "eBay's" mark to be able to sell my wares here, yes? My goodness, what has happened to "quality v. quantity"? Not to mention getting that quality at a bargain price? And all this buyer v. seller and seller v. buyer that goes on at this site? It makes me so sad...... I said it before, I'll say it again....I will sell here until it's no longer fun. And even though my buyers do give me all 5 stars but eBay rates them less because I don't sell thousands of items, I can walk away knowing I did the right thing. I'll buy here until there are no more "good" deals.......and there are less and less every day as the "good" sellers are slowly but surely dissipating. There must be thousands upon thousands of folks out there who bought into eBay when it was "good". Stay-at-home-Moms who could give those little "extras" to their kids, Dad's who want to give their family the "vacation of a lifetime",...ad infinitum Just like in "Goodfellas" when Henry says,"but, that's all over now", the same is true for eBay.


Orignal From: Seller dashboard....I don't get it.....

Advice on Feedback Protocol

So I am still fairly new at this, but beginning to understand as a seller are hands are tied, with buyers. Most of my buyers have been great, and leave feedback, now. I was wondering and if you guys can give me insight on this. When a customer buys a product...we confirm by marking item shipped (and in my case I do delivery confirmation or signature confirmation) when I do ship, so we acknowledge the fact that they paid. Now my question is this: Is it okay not to give them feedback until they give you feedback first? Since if we accepted the payment then it stands to reason that the transaction already is valid and good and not to restate that our feedback is payment recieved? Please some thoughts would be greatly appreciated.


Orignal From: Advice on Feedback Protocol

DSR ratings do not make sense.

My current ratings are 4.96/4.96/4.92/4.84 for 12 months and for last 30 days are 4.95/4.95/4.95/4.83. These are taken from my seller dashboard. All my seller dashboard ratings dropped in the last 3 days. Now there is a discrepancy in that the 12 month and 30 day ratings dropped in the last 3 days but when I do a report for the 1/6/09 - 4/7 09 it shows that my ratings received for that period are 5.0/5.0/5.0/4.88 and the last one postage charges has gone up in the last 3 days from 4.86. Why therefore have my ratings dropped. This does not make any sense. Average ratings for 01/06/09 to 03/07/09 Ratings (18 received) Average for date range Item as described 5.00 Communication 5.00 Postage time 5.00 Postage and handling charges 4.88 My Feedback Profile page also shows my Postage and handling charges STAR dropped yet the report I created shows my rating increased from 4.86 to 4.88. Average ratings for 01/06/09 to 30/06/09 Ratings (15 received) Average for date range Item as described 5.00 Communication 5.00 Postage time 5.00 Postage and handling charges 4.86 I have only been selling for about 6 months so it can

Orignal From: DSR ratings do not make sense.

One negative feedback in 8 years

I am so frustrated...my feedback quantity is almost 100 and has been at 100% positive until yesterday. A buyer changed the shipping destination country (from a 6/13 sale)

Orignal From: One negative feedback in 8 years

feedback

feedback on Ebay is changed a lot over the years. I am not a power seller or buyer. But I do believe that most seller are soo worried about getting bad feedback that they refuse to feedback first. Back in the begining of Ebay people were kind and considerate the system worked quite will, but now??? my thoughts on feedback are: the sellers' are to leave feedback on the sell first, was it quick payment, did buyer ask questions first and such, (when I sell items I almost always leave feedback before I ship item not always.) as buyer, I am to leave feedback on product, is what it was posted is as, time of shipping and such, when I get my item. No time have I bad left feedback on a seller that was honest with thier posting discription of the item. I have had a few bad transactions but I have always contacted the seller first before feedback is left. And in cases, except one no ngitive feedback was left. feedback is what drives sales. I will not buy a seller with bad foodback, no matter how good the deal is. lets get back to using the feedback system correctly. ~James~ "Trust No One." ~James~"HA!"


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Another bad FB

.... for returning a buyer's funds because he tried to get me to ship an item to an address that was not in his paypal profile. I tried to cancel the transaction but he refused. In the end eBay charges me $69.00 (no way to appeal) then to add insult to injury the buyer waited till forever and left a negative. I guess the war of attrition against sellers is still on uh?


Orignal From: Another bad FB

How many slaps before I get kicked off?

I keep offending people. Is it me or their life

Orignal From: How many slaps before I get kicked off?

Feedback system complaint...

I had an auction end June 26th and the buyer never paid. I sent two invoices and an email with no response. Today, after waiting for contact or payment, which never came, I filed to cancel the transaction, which the buyer agreed to. I have received a refund of the seller's fees but what about my listing fees? Also, this buyer should receive a negative for not fulfilling the transaction but I can't do so... this is unfair to other seller's and myself. My listings clearly state that payment must be made via PayPal and received within 48 hours so there was no excuse for this buyer's conduct.


Orignal From: Feedback system complaint...

Power Seller Feed back

Hi, I'm having a heck of a time leaving a neutral feed back for a power seller. I've contacted the seller as required, waited the required time. Now the process just stops when I try to post it. Are the only people allowed to receive neutral or negative feed backs just small time regular sellers like myself ?


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topic disappeared

does any one know why my topic would have vanished?


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Views Now Visible on Dashboard

all i can say is 'THANK YOU!' this is one of the best improvements i've seen in a while


Orignal From: Views Now Visible on Dashboard

Chat For Friday, July 3rd

Wash your red, white and blues for tomorrow.


Orignal From: Chat For Friday, July 3rd

HELP I need kgg60

I need kgg60 to contact smallfatbeagle ASAP. Ebay will not letme email him to comunicate as they say we do not have any business to conduct. Not true. If anybody can help I would appreciate it.


Orignal From: HELP I need kgg60

Feedback DSR Help

OK so this is more of a question of what every one else does to keep there DSR's up. I have 100% feedback and pretty good DSR's all but for one. It is still good but I would like to get it higher. It is my communication. I customized my seller e-mails and things like that, respond to every feedback left, I send a personalized e-mail to buyers through ebay telling them their item shipped, and I even put a nice thank you card in every order that goes out. Yet, my communication is the lowest out of all my DSR's, why is this? I know it is not terribly low but shipping time I have 5 out of 5 so I know its possible and 4.9 out of 5 for my Item as described. So what is the deal with the communication one? Am I trying to hard at it and that is why people score me less for this? What do you guys (and gals) do to try and keep your customers happy with communication? Any ideas for me at all? I just don't want to get down the road with selling and get much more feedback and have this DSR go down lower.


Orignal From: Feedback DSR Help

Value and reliability Feedback left by sellers for buyers in question

With sellers being able to only positive or no feedback for buyers means that buyers will always appear to be good buyers with (100% positive feedback) even if they are deadbeats. That being the case seller feedback for buyers clearly does not reflect reality, I cannot see how feedback of buyers can be taken seriously regardless of how much they have. With this all in mind I question the value of leaving any feedback for any buyers and I will certainly view buyer feedback with suspicion no matter how good they look.


Orignal From: Value and reliability Feedback left by sellers for buyers in question

FEED BACK NUMBERS

Why doesn't my feed back numbers increase when I purchase something from the same seller or sell once again to a same buyer? It shouldn;t matter if I already purchased from them before or sold to them before, a purchase is a purchase. a sale is a sale...good or bad!


Orignal From: FEED BACK NUMBERS

Sellers who don't leave feedback

i'm a fairly new ebayer and am trying to build up my # of positive feedback ratings. why is it that some sellers cannot bother to post feedback? i leave great feedback and sometimes mail the seller more than once to ask for feedback, but nothing happens. this is so frustrating and makes me want to add a note to MY feedback that was given to the seller! i rarely encounter a seller that will leave feedback before i do. this is interesting to me, since when i pay for the item, my part of the transaction is over. are sellers really waiting to see what kind of feedback they receive and then post accordingly? any comments?


Orignal From: Sellers who don't leave feedback

Bridezillas $60 item Return for any reason

brand new 0 FB Does NOT know even how to check the caculated shipping to her zip or even how to make the purchase. Buyer needs hand holding throughout whole process to even buy it , no clue at all on how to make the purchase $60 fragile item around $12 ship cost too. She made a pest of herself

Orignal From: Bridezillas $60 item Return for any reason

Hi

Does anyone knows who owns ebay and who runs its company?


Orignal From: Hi

my first negative! What can I do?? Anything?

I listed 3 pairs of shoes that were in fair to good condition. I listed that the shoes had scuffs on them etc. I took 2 pictures of the shoes and posted them on there. You can see some of the scuffs from the pictures. I had five bids on these shoes and sold them for $11.50 with .$5.50 shipping. It ended up costing me $7.69 to ship. Not a big deal that it was more, I got more out of the shoes then I expected since, like I said I listed them in the condition that they were in. Apparently the seller was not happy with the shoes, said they were in terrible condition (they were not) and asked what could be done about it. Well I spent yesterday at Relay for Life and did not get the message until today when I signed on. She sent it on Friday. I replied that I would refund her money minus shipping and she could send them back at her cost. But after I replied to her about that I noticed that she had already left negative yesterday! I am so mad! Why can buyers just arbitrarilly (sp) leave negative when the description and pictures clearly states what they are buying??!! She did not bid on perfect brand new shoes! Is there anything I can do? My 100 percent feedback is now reduced to 75%! I JUST started selling on here, and am already done. There is no way I'm going to do well now with 75% feedback. I'm so dissapointed. I'm just so upset about this I don't even know what to do.


Orignal From: my first negative! What can I do?? Anything?

Ebay policies

Ebay shouldn't delete posts about experiences with sellers.They call that a violation when you post about experiences with sellers.


Orignal From: Ebay policies

What can be done ...

hi ebay users and ebay Administrators i have brough an item from one off ur ebay seller and payment was made through paypal... the item was shipped to me from Hong kong on the 19-Apr-2009 ... and till this day i have not got the item ..! i have communcating with the seller to get the issue resolve and it seem that they, seem are draging thier foot on the issue and i'm at a lose on it ..? and it seem that during the time for me to make all the feedback and make a case on and about it with ebay they were just string me along on the process... but i know now and its too late so i'm asking any one what can i do to get justice on the matter .. PLEASE I'M ASKING FOR ANY HELP ON THE MATTER


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I'm a gluten for punishment, apparently

So I haven't sold on ebay in nearly a year because of obvious reasons. I've been doing pretty well just selling via rented booths in toy/antique malls. I recently got multiple amounts of some limted ed items that were *only* sold locally, that I knew would just sell better via ebay rather than local. So I posted about 20 items, first items I've sold in over a year. And holy smokes, now I remember why the heck I quit selling on ebay in the first place. Of the 20 items sold, 5 buyers haven't paid. One insists that they never knew they won the item, and already got it from another seller. He keeps saying he wants to come to an 'amicable resolution', yet also seems to think he's under no obligation to pay me. The others just don't seem inclined to even respond to me or the dispute cases. Another buyer is insisting I combine all items into one package and refund the shipping, despite the fact that she already paid for each item separately. I declined. Then she insisted I ship to a 3rd party address, I also declined. Then she resorted to name calling. Apparently, I am a 'tightass' for actually attempting to follow paypal's seller protection policy. Aughghg. I still haven't responded because I can't seem to type up a response that doesn't make me look unprofessional. Thus I am in here ranting. So anyway, how are you guys? Been a long time since I stopped in the feedback board.


Orignal From: I'm a gluten for punishment, apparently

Nu-b wants advice...

Hi, folks. I've been around ebay for a while time, but have never posted. I just bought (tried to buy) a guitar. He claimed there was minor damage in the listing...(260436556987). I won it and paid for it, then got a message from my seller that said, "I'm sorry to inform you that the guitar damage has worsened while transporting it to the post office. It no longer sounds aesthetically pleasing. It is no longer usable; i threw it away. I'm sorry for the inconvenience. I will refund your payment immediately, and I will send you a positive feedback also for your quick payment. I'm so sorry about what happened." He did refund, but hasn't followed up on the feedback. My question is, what kind of feedback would you leave? How would you handle it?


Orignal From: Nu-b wants advice...

Neutral Feedback Advice

I need some advice as to how to handle a neutral feedback that I don't believe is deserved. I recently sold a 2pc purse set (item #250450383912) for a whole $.99. Shipping was $5.95. I have a no return policy but do state on my packing slips that if there are any problems with the shipment to please feel free to contact me. The buyer did not contact me at all regarding any problems, they just left neutral feedback that the item was not what they expected and was cheaply made. What is the best procedure for trying to get the buyer to change their rating? Should I open a feedback revision request, or just contact the buyer. How do I approach it politely, since the buyer actually received exactly what they purchased. I could understand it if I portrayed the purse as being a top quality, name brand bag that they were getting for a steal, but that isn't the case. I offered it at $.99 and that's all she paid for it plus the shipping. If it would make matters any better, I would offer to refund her money, but don't feel that I should do that unless the feedback were to be changed to actually reflect the transaction. The item was as described, I shipped in a timely manner, and do not overcharge for shipping, so what do I do??? I appreciate any input you can offer.


Orignal From: Neutral Feedback Advice

4th of July Happy Birthday Nathaniel Hawthorne

What a handsome savage, no? . .


Orignal From: 4th of July Happy Birthday Nathaniel Hawthorne

Seller Dashboard *

Maybe too much information at ones fingertips is not always good. I just checked my seller dashboard and found myself destroyed by one of my happy customers in the category of Communication. I always leave feedback, thank them and in that feedback I tell the date the item is mailed. Is it my fault people don't read their feedback? What do they want...a pen pal?


Orignal From: Seller Dashboard *

Law Suit

Hey get this too funny..i just got a email from someone not to be talking about the law suit on ebay can you believe that maybe i need to tell them about my rights under the law i can say what i want to say!!!!!!!!


Orignal From: Law Suit

Monday, August 24, 2009

Sellers can't leave negative feedback - or can they?

So why did I just notice that a deadbeat buyer of one of my items just received a "neutral" feedback. When I (and a number of other sellers) tried to indicate in our feedback our dissatisfaction with the buyer, our comments were all removed and we were warned about violating rules. We didn't have the option of leaving neutral feedback - only positive. And any negative statements in our "positive" feedback were removed by ebay. Now, I see this guy just got a neutral feedback with negative text. If I could have done that I would have.....Has something changed since we've all been bellyaching about this boneheaded policy?


Orignal From: Sellers can't leave negative feedback - or can they?

***** Friday August 21, 2009 .... Thank God It's Friday Chat! *****

Well the weekend is finally here! What do you have planned for the weekend? Enjoy your day and chat away!


Orignal From: ***** Friday August 21, 2009 .... Thank God It's Friday Chat! *****

Pro seller/pro buyer

Various posters to this forum all have their own notions of good, marginal, and not good behavior, from both buyers and sellers. Some move the line depending on context; others, are more consistent. However, I don't believe any poster considers themselves to be "pro seller" or "pro buyer". For example, giving advice to sellers to help them avoid undesired fb is surely pro seller. I for one truly believe that more negs overall would yield a more accurate identification of the best sellers, a better buyer experience, and more money for all sellers. The cultural suppression of negs, and nearly all sellers running 99 has not served good sellers well. It has served poor sellers well by making them look like good sellers. If by "pro buyer" one means "anti poor seller", so be it.


Orignal From: Pro seller/pro buyer

Buyer Feedback

I just noticed that all of my recent buyers have 100% positive feedback! Now, isn't that a surprise!?!? What can a buyer do when a seller clearly does not deserve positive feedback? What options doesa seller have?


Orignal From: Buyer Feedback

I can't seem to leave feedback?!?

Is it difficult for anybody else to leave feedback, or is it just me? I tried clicking on the "leave feedback" prompt at the top of my item page, and it just keeps taking me back to the Won page. The little star icon at the very right of my item is grayed out, so I can't even click on that. I know that it's taken me a few times to figure out how to do this, and I've always been able to leave fb before, but for the life of me, this time I'm stumped. Any ideas????


Orignal From: I can't seem to leave feedback?!?

check out this CNN article -- Wow

Wow -- blogging can get you canned (good thing I'm retired!) (CNN) -- Blog fans in Pittsburgh, Pennsylvania, saw PittGirl as their masked superhero -- a comedian and local commentator who jibed the mayor without reserve and ranted freely about her hatred of pigeons. Virginia Montanez says she was fired because she revealed her identity as a local blogger. But despite her effort to keep her real name secret, people started to figure out who PittGirl was. Feeling pressure to take control of her identity before someone else outed her, PittGirl on Wednesday posted pictures of herself on her blog and introduced readers to her real-world self: Virginia Montanez, a 35-year-old married mother of two who worked in the nonprofit sector. "My friends and family call me Ginny," she wrote on her blog. "But you can continue to call me Your Majesty, because I've grown accustomed." On Thursday morning, Montanez was fired from her job because of her online persona, she said. Montanez's and other online coming-out stories highlight the complicated way people view anonymity on the Internet and the high stakes that come with trying to keep up an online persona. The reasons people want to be anonymous online vary. Political whistle blowers fear retribution; employees want to separate the personal from the professional; artists want their work to stand up without an attached biography; and some writers like Montanez take on a sort of Everyman quality by keeping their real names off their posts. Don't Miss Ruling could let model find, sue online heckler But there also are reasons why a person with an online persona might want to come out of the closet. Some anonymous bloggers, like PittGirl, worry their veils of anonymity will be pulled back against their will, and plenty of news events validate their fears. Earlier this week, for example, a New York Supreme Court judge forced Google to reveal the identity of a blogger who had been posting rants about onetime cover girl Liskula Cohen on Blogger.com, which Google owns. No true anonymity That case, and similar ones before it, send the message that the cloak of online anonymity easily can be lifted, said Judith Donath, a fellow at the Berkman Center for Internet and Society at Harvard University. But it's difficult to say whether the Web is becoming more or less anonymous, she said. "What's increasing is the range of forums and the types of anonymous environments people have to choose among," she said. Some sites, like Facebook, encourage people to give lots of information about their real-world selves. Blogs are more of a mixed bag, she said, where many people write under assumed names or put their words in the mouths of invented characters. But such split identities can easily be merged -- either through the judicial process or by using technology. Courts have set general guidelines that a plaintiff must meet before forcing a person out of online anonymity. But the rules are still in the making and are up for interpretation, said Daniel Solove, a law professor at the George Washington University Law School and author of "The Future of Reputation." On one end of the spectrum, a court could out a blogger simply because a legal action is filed against the person. That's troublesome because any good attorney could leverage the courts simply to expose a person's identity, he said. At the other extreme, a judge could say a plaintiff must prove the blogger defamed someone before forcing a company like Google to reveal the person's identity. Technology also can be used to unmask someone. Matt Zimmerman, senior staff attorney at the Electronic Frontier Foundation, which advocates for the rights of anonymous speech, said there are tools people can use to try to hide their footprints online. But none is 100 percent effective, he said. That leaves some online writers who use pseudonyms in the stressful situation of not knowing if or when their real names will be revealed. Blogging waiter wants publicity For Steve Dublanica, a New York City waiter who ragged on his customers for years through a blog called Waiter Rant, the tension of being outed gnawed at his stomach like a bad cheeseburger. Dublanica said his boss and co-workers knew of his blog. But as his site got more and more popular, people started having contests to figure out who he was. He valued his secrecy because he says it afforded him creative freedom and access to good material. "If [the customers] know you're going to write down what they're saying or what they're doing they tend to act differently," he said. Dublanica didn't out himself because of the stress of keeping the secret, though. He got a book deal. And he wanted the publicity and recognition that came with it. "The nice thing about not being anonymous is I can take credit for all the work I do," he said. "The bad stuff ... was that it was terrifying in the beginning. You just didn't know how people were going to treat you." Alaska blogger outed by politician Jeanne Devon, a 43-year-old political blogger in Alaska, had her identity revealed after a state legislator published her name in a newsletter. Devon, who blogs on a site called The Mudflats, says she has mixed feeling about being forced out of the closet. In one sense, she says, she was able to be more herself while writing under an assumed name. "There are things that you know, or that you feel sort of in your heart of hearts, that you might not want to put out there in a public way" with your name attached, she said. "If people always spoke without filters, we'd learn a lot more." She also says she has felt more support from her readers and her community since her real name was published. Some bloggers who post under their real names say that those who write under pseudonyms have something to hide or don't want to be held accountable to their audiences. Getting 'dooced' Heather B. Armstrong, who was fired from her job after her employer discovered her blog, Dooce, where she posted under her real name, said there are few valid reasons a blogger should veil his or her identity. "I think if you're doing something anonymously you've got some issues going on," she said. "There's a reason that you're hiding." People now use the term "dooced" to refer to being fired because of a personal blog. Armstrong, who writes about her family, says she's received all kinds of hate mail -- from people who call her kids ugly to those who tell her she's an unfit mother and should have her children taken away from her. Being honest about her identity has helped Armstrong get through those criticisms and through other hard times. "I credit my audience with saving my life back when I had postpartum depression because of all of the encouraging e-mails they sent me," she said. "The good far, far, far outweighs the bad, and my life has been incredibly enriched through the Internet." Hero unmasked Montanez, the fired blogger in Pittsburgh, said she's trying to find an upside in what's happened to her. Her former employer, the Negro Educational Emergency Drive, did not respond to CNN requests for comment. She doesn't like the idea of being in the public eye. She describes herself as shy and said part of the reason she wanted to remain anonymous was so she wouldn't draw attention to herself. She also feels like her larger-than-life persona has been somewhat deflated now that readers know who she is. But now that she's out, she figures she might as well try to capitalize on her newfound openness. "I just want to write and get paid for it," she said. E-mail to a friend Share this on:


Orignal From: check out this CNN article -- Wow

leaving feedback first

I still think ebay's reason's for not letting sellers leave negative/neutral feedback for buyers is insane. I find it very frustrating and feel a sense of dread everytime I ship. And even if the buyer has a problem and I solve it they can still leave a negative. Just on a whim. But my question is - since we can't leave feedback, are most sellers waiting to receive feedback before leaving feedback? Receiving postive feedback seems to be the final step in the transaction and you know then you're safe. Is there any point in waiting before leaving feedback? Just wanted to hear if other people felt the way I do. Thanks everyone -


Orignal From: leaving feedback first

HERE'S MY QUESTION ABOUT BUYER FEEDBACK-CAN I....

I had a buyer leave neutral feedback. For me first time ever. She did read the listing wrong..really not the issue now. I know this may sound dumb, but can I leave pos. feedback and say"quick payment, but clearly read the listing wrong" I feel at least I would get my message out even though I know it is a postive in general for her. I am actually not being negative in my comments, just stating a fact. I hate not doing anything. tyco107


Orignal From: HERE'S MY QUESTION ABOUT BUYER FEEDBACK-CAN I....

Feedback Beta

I am forced to use the unfinished, not working beta feedback page to try and give sellers feedback. Sellers who have done their part of the transaction, provide good service in a timely way. Yet I am forced to use ebays' incomplete, test crap of a page in attempt to leave good feedback to my sellers. GET ME THE OLD FEEDBACK PAGE! Build a product that works in the backroom, Then introduce it, Don't force me to use a half baked product. I want to give positive feedback to worthy sellers and cannot due to your beta crap. ebay member: Intervize


Orignal From: Feedback Beta

Can you transfer your feedback rating to a different store?

I plan on opening a 2nd store. Can I transfer my feedback from my old store to my new store?


Orignal From: Can you transfer your feedback rating to a different store?

Advice Please on Hair-Trigger Buyer

Hi Everyone, A buyer just dropped a negative on me while we are waiting for PayPal to process the refund I authorized. The item I sold her arrived broken, and she opened a dispute in PayPal immediately--before she or UPS even let me know the item had arrived broken. She began calling me and emailing me through our personal email accounts and through the Ebay system. I called her back and emailed back and apologized, told her not to worry, that I would make it right, and tried to figure out the best way to refund her money. I called PayPal to see how to deal with the dispute, and the woman at PayPal told me I should ask the buyer to send it back (!) I asked, "are you sure? Is that what people do?" Because I had a feeling that would really get the buyer mad. And it did. And it put an automatic "escalate" on the account. Thanks for the advice, PayPal. But I fixed that problem because I decided it's not worth it to get it back, to hassle the buyer with that, and UPS waived inspection as they realized the item was indeed damaged in shipping. So I told her to keep the item. LONG STORY SHORT: She received the item on the 17th, I authorized the refund on the 18th, she gave me a negative on the 19th. Right now PayPal is in the process of refunding her, which she knows. It is not instantaneous in this case because my account was $12 short. I even tried to replenish my account with a credit card to make it go faster, buy PayPal wouldn't let me. It has to be from my bank account, which takes 3-4 business days. All of which I told her, and apologized for. And yet, she just gave me the negative, saying "Did not explain item good." She was a slow payer. I've kept her in the loop the whole time. She's getting her money back. She ruined my feedback score. So do I give her a negative? BTW, she emailed me a lot during the bidding with questions that I answered in great detail. I had a feeling she was going to be trouble. It crossed my mind for a second to block her. Sellers--trust that instinct!


Orignal From: Advice Please on Hair-Trigger Buyer

Buyer left NEG after backing out and not paying

I've read posts about it but didn't think it could happen to me. I accepted a "best offer" on an item then the buyer messaged to say he changed his mind. To accommodate the buyer I did a transaction cancel rather than pursue an unpaid item case and strike. Before processing his part of the cancel the buyer left negative FB. I've asked ebay to take it down but no answer to messages to ebay and I get cut off when I try to call. I definately should have gone the unpaid item route and never do a buyer a favor. Can't believe it !!! Am tempted to quit selling but I have had some great customers and know I provide some good items ot folks who know them and can use them, and it has been somewhat profitable....tough to take tho................


Orignal From: Buyer left NEG after backing out and not paying

The quote feature works now

If you click reply with quotes, it now makes it look right. CHeck below, I'll quote this.


Orignal From: The quote feature works now

Feedback rating system for sellers.

This is something that has been bothering me for some time now and I'm hoping someone can help me undertstand. As a seller, when a buyer leaves feedback they rate in additional catagories such as shipping time and communication. As a seller, don't we have the right to see what individual customers have rated us? If we are given a low rating in a catagory, perhaps we would like the opportunity to fix the problem with that customer. If a buyer leeves written feedback, but opts not to do the individual ratings, does that mean we are automatically given a low score, because they didn't click on any stars? How is it that individual ratings fluctuate when no feedback has been received in a while. For example I have a rating at 4.7. It remains at 4.7 for days. Then all of a sudden it's down to 4.4 and no one has even left any feedback. I don't get it.


Orignal From: Feedback rating system for sellers.

negative feedback

Why will ebay not allow me to leave a negative feedback...I am very upset with this seller I e-mailed them for help a number of times finally emailed stating that I wanted a refund...still no response


Orignal From: negative feedback

buyers with

I think I should be able to block buyers who make their feedbacks private. The reason for this is, sellers can see how many negatives they got (they cant get any so its all academic) and you cant see what sellers have said about them. I think the items and or sellers should be made private NOT the remarks from the sellers. Ebays feedback system completely castrates the sellers. I recently had a customer bid on close to $1000 worth of products from me (approximately 25 items) they had private feedback, never paid and i can do nothing but ask for my fees back from ebay. But had i seen what was going on from other sellers... i could have thwarted this and blocked the buyer from the getgo. Ebay sucks, their policies suck and everything about the way ebay treats sellers suck. I much prefer every single other sales venue i have. When i complained to ebay about htis, i get a letter back saying "we understand you are frustrated, but...." in other words, "we dont give a crap." What do you all think?


Orignal From: buyers with

how do you leave neg for a seller that really deserves it

we bought an item from this person, no where it says it is from a smoking home or not. It says it is in very good condition and when we received it, it smelled like it came from a place where the people do nothing but smoke. I have allergies for one thing and can't have them in the house and another thing when I go to sell people won't buy them because they smell like smoke. Also it said it was in very good condition and they shipped it (a tv movie with quite a few cds) in an envelope with no protection and it came with the box torn up. I wrote them and told them about the smoke and the torn box and he wrote me back very nasty and said it isn't his fault I am sick. Very not nice at all. I want to leave him neg feedback and it won't let me. help. thanks for letting me vent....


Orignal From: how do you leave neg for a seller that really deserves it

Buyers can do damage to sellers on ebay because they can.

I almost ruined a sellers dsrs because of mine and others stupidity. I do not want to go into the whole story of the transaction. To keep it short: seller sent item to first address then it was returned. This was a post office issue I guess. I contacted seller as to why item was not sent, she said it was returned, I gave her a new address to send it to, I waited 57 days and no item. So I negged the seller. Seller could have learned communication skills and she did not send it via confirmation. If I was the seller I would have sent item confirming it being received, but she didn't. Anyway, the item was at the apt office for two and a half weeks. I do not want to go into the story of how it was misplaced. I went on a search for it and found the item. I made it right with the seller. She got her money and then some and her neg changed to a positive. Just before my move from the appt. I talked to my post office guy about it and he said I never left my appt. # so he did not know what to do with it. I checked my paypal account and yep I'm an idiot, I left no appt.# My point is, I really need to own my ability as a buyer to effects a sellers dsr's. I am so glad I made it right for my seller because of mine and others mistake. I am not proud of this, in fact I am embarrassed. So why post this? Because I want to make a point that buyers can be mistaken in several ways. AND sellers paying the price via feedback per ebay's dsr's because of this should be noted. Also I would like to note. In calling ebay they were concerned that I knew as a buyer the seller had a certain time frame to request a feedback request. I was concerned the seller might let this time frame pass. She didn't thankfully and my transaction has a happy and fair ending. I do wonder if this is only because I care. I do think buyers that are not as concerned for sellers would have negged and left it at that. Then the seller would have just paid the price.


Orignal From: Buyers can do damage to sellers on ebay because they can.

feedback for someone who didn't pay

How am I supposed to leave negative feedback for a bidder who won my item and never paid, if my only options are "positive" or "leave feedback later"? This person outbid other bidders, then never paid me or responded to any messages.


Orignal From: feedback for someone who didn't pay

Saturday Chat - August 22, 2009

Give peace a chance. Or not!


Orignal From: Saturday Chat - August 22, 2009

Ebay says, ebay does

We all know there is a disconnect between what ebay says they do and what they really do. Sometimes this is for our own good, sometimes it's due to lack of funding. But a claim that "ebay says thus-n-such" surely has to have a reference nearby. Where does ebay say that? Documenting what ebay does is harder, because a lot of things they do are not predictions of what they would do should the same situation arise again. On the other hand, a lot of situations are well trodden paths.


Orignal From: Ebay says, ebay does

Re-Revise Feedback

Is this possible, I gave a seller negative feedback, The seller asked me to revise and in return he would give me an item free, Now the seller is refusing to send me the free item...


Orignal From: Re-Revise Feedback

Should I leave negative feedback?

I purchased an item through buy it now and paid immediately with PayPal. Auction stated item would be shipped within 24 hours of payment. Item was shipped 7 days later. I had to cancel a trip because I was counting on the automatic cat feeder for my pet. Ok...I cancelled the trip

Orignal From: Should I leave negative feedback?

Has anyone looked at the new applications?

I looked at one .. supposed to be $7.95 a month, yearly agreement .. 2 weeks free ... when I went to sign up .. they tried to get a $400 authorization on the paypal account with no explanation for the amount. So much for honesty. transparency and accuracy from ebay.


Orignal From: Has anyone looked at the new applications?

I cant leave a seller a negative feedback

Bought a com alow me to do so..and i have done this before Can the seller disable this link in the system?.. I tried on another computer..Still the same problem. puter on ebay.. It doesnt work..Tried to contact seller..No replies So i tried to leave a negative feed back..It wont This is the link.. itsolutionscorp1


Orignal From: I cant leave a seller a negative feedback

How is Lying, Slander not grounds for negative feedback removal

I had a auction for usa only. a person from another country bought the item. I gave a full refund. then he got negative feedback. in the feedback he stated he did not receive a refund. but he did! How is Lying, Slander not grounds for negative feedback removal?


Orignal From: How is Lying, Slander not grounds for negative feedback removal

EBAY FEEDBACK POLICY IS UNFAIR!

If I want to make a comment regarding a Buyer that didn't leave feedback, I cant. Why can't I still do so?


Orignal From: EBAY FEEDBACK POLICY IS UNFAIR!

Cant leave seller a negative feedback

Bought a computer on ebay..It was broken Tried to contact seller..No replies Tried to leave a negative comment.. It wont allow me..Weird!!!! Tried on another computer..still wont let me Can seller disable this option when he knows the customer is not happy? This is the company....itsolutionscorp1


Orignal From: Cant leave seller a negative feedback

New ebay

I was without a computer for about a year. So the last time I used ebay, it was still the old way. All I can say about the NEW EBAY, is it really STINKS. When ebay was thinking about changing, thay asked my opinion, I guess it did'nt mean much.


Orignal From: New ebay

Some people won't leave FB Regardless, WHY?

Ebay is so tight on seller's with making sure that everything is done just right, WHICH IS GREAT!! but your reputation (FB Score) is based on people who receive an item exactly as described, within 2 days of .99 payment for an item(s) valued at $25 , securely packed, with shipping costs at actual cost, with note on packing slip "Please let me know if there are any problems", NO FEEDBACK! I have even emailed buyers via ebay to ask if they received there item ok and if there are any problems, not mentioning feedback, and I've had them email me back and tell me they are very happy with there item and no problems, but still NO FEEDBACK! I always leave feedback for the buyer as soon as they pay, they have done their part at that point! I wouldn't worry about it so much if I had more feedback, but at this point I need the positive FB and the detailed ratings! I think you should be able to block bidders who have a reputation of not leaving FB!! Any suggestions on the subject? Thanks!


Orignal From: Some people won't leave FB Regardless, WHY?

Sunday, August 16, 2009

CHAT FOR THURSDAY ~ JULY 2

Well, I was cruisin' through......so I thought I'd get it started.



Orignal From: CHAT FOR THURSDAY ~ JULY 2

How can you post a feedback when it says the item doesn't exist?

Purchased two batteries from a company in China. Batteries were defective, returned them at my cost. Took the company three weeks to acknowledge that they got them and then shorted me $24 for shipping fees. It doesn't state anywhere on there ad that if you return them you will get charged the shipping fee. I have contacted Ebay they can't help and Paypal won't help either. I got shorted $24 from then and then another $15 to ship the worthless batteries back to them.... any ideas on what I can do. Jodi Levins



Orignal From: How can you post a feedback when it says the item doesn't exist?

integrity of feedback

e-bay is not letting me leave a neutral feedback entry!!!! wants me to change it!!!!! This is ridiculous!!! It keeps saying "are you sure"- yes.... for several days I have been trying - I'm sure..... Makes me question the validity of the feedback feature - is it accurate????????



Orignal From: integrity of feedback

Seller dashboard....I don't get it.....

I paid little attention to this feature as I don't sell much at all. For a couple of months last year, I sold enough to get the stars to show on my profile...4.9/5. But never looked at that seller dashboard thing. I've sold a couple/three things recently, but under the "need 10" mark to show stars on profile. I looked at my dashboard this evening and I just don't get it..... "your 30 day/ your 12 mo"....ALL 5.00 "your 30 day/ebay 30 day".....4.80, 4.77, 4.74, 4.75 "your 12 mo/ebay 12 mo".....4.73, 4.68, 4.62, 4.59 I don't understand this. I don't sell the volume, but the quality of my sales are impeccable. It's really true, the small seller is doomed here if this is the way they are rating. In essence, as a small seller, I MUST get all fives EVERY sale to stay *just above* "eBay's" mark to be able to sell my wares here, yes? My goodness, what has happened to "quality v. quantity"? Not to mention getting that quality at a bargain price? And all this buyer v. seller and seller v. buyer that goes on at this site? It makes me so sad...... I said it before, I'll say it again....I will sell here until it's no longer fun. And even though my buyers do give me all 5 stars but eBay rates them less because I don't sell thousands of items, I can walk away knowing I did the right thing. I'll buy here until there are no more "good" deals.......and there are less and less every day as the "good" sellers are slowly but surely dissipating. There must be thousands upon thousands of folks out there who bought into eBay when it was "good". Stay-at-home-Moms who could give those little "extras" to their kids, Dad's who want to give their family the "vacation of a lifetime",...ad infinitum Just like in "Goodfellas" when Henry says,"but, that's all over now", the same is true for eBay.



Orignal From: Seller dashboard....I don't get it.....

Advice on Feedback Protocol

So I am still fairly new at this, but beginning to understand as a seller are hands are tied, with buyers. Most of my buyers have been great, and leave feedback, now. I was wondering and if you guys can give me insight on this. When a customer buys a product...we confirm by marking item shipped (and in my case I do delivery confirmation or signature confirmation) when I do ship, so we acknowledge the fact that they paid. Now my question is this: Is it okay not to give them feedback until they give you feedback first? Since if we accepted the payment then it stands to reason that the transaction already is valid and good and not to restate that our feedback is payment recieved? Please some thoughts would be greatly appreciated.



Orignal From: Advice on Feedback Protocol

One negative feedback in 8 years

I am so frustrated...my feedback quantity is almost 100 and has been at 100% positive until yesterday. A buyer changed the shipping destination country (from a 6/13 sale)

Orignal From: One negative feedback in 8 years

DSR ratings do not make sense.

My current ratings are 4.96/4.96/4.92/4.84 for 12 months and for last 30 days are 4.95/4.95/4.95/4.83. These are taken from my seller dashboard. All my seller dashboard ratings dropped in the last 3 days. Now there is a discrepancy in that the 12 month and 30 day ratings dropped in the last 3 days but when I do a report for the 1/6/09 - 4/7 09 it shows that my ratings received for that period are 5.0/5.0/5.0/4.88 and the last one postage charges has gone up in the last 3 days from 4.86. Why therefore have my ratings dropped. This does not make any sense. Average ratings for 01/06/09 to 03/07/09 Ratings (18 received) Average for date range Item as described 5.00 Communication 5.00 Postage time 5.00 Postage and handling charges 4.88 My Feedback Profile page also shows my Postage and handling charges STAR dropped yet the report I created shows my rating increased from 4.86 to 4.88. Average ratings for 01/06/09 to 30/06/09 Ratings (15 received) Average for date range Item as described 5.00 Communication 5.00 Postage time 5.00 Postage and handling charges 4.86 I have only been selling for about 6 months so it can't be that DSR's are dropping off after 12 months, thus affecting my average. These ratings just do not make sense. OR AM I MISSING SOMETHING?



Orignal From: DSR ratings do not make sense.

feedback

feedback on Ebay is changed a lot over the years. I am not a power seller or buyer. But I do believe that most seller are soo worried about getting bad feedback that they refuse to feedback first. Back in the begining of Ebay people were kind and considerate the system worked quite will, but now??? my thoughts on feedback are: the sellers' are to leave feedback on the sell first, was it quick payment, did buyer ask questions first and such, (when I sell items I almost always leave feedback before I ship item not always.) as buyer, I am to leave feedback on product, is what it was posted is as, time of shipping and such, when I get my item. No time have I bad left feedback on a seller that was honest with thier posting discription of the item. I have had a few bad transactions but I have always contacted the seller first before feedback is left. And in cases, except one no ngitive feedback was left. feedback is what drives sales. I will not buy a seller with bad foodback, no matter how good the deal is. lets get back to using the feedback system correctly. ~James~ "Trust No One."



Orignal From: feedback

How many slaps before I get kicked off?

I keep offending people. Is it me or their life

Orignal From: How many slaps before I get kicked off?

Another bad FB

.... for returning a buyer's funds because he tried to get me to ship an item to an address that was not in his paypal profile. I tried to cancel the transaction but he refused. In the end eBay charges me $69.00 (no way to appeal) then to add insult to injury the buyer waited till forever and left a negative. I guess the war of attrition against sellers is still on uh?



Orignal From: Another bad FB

Feedback system complaint...

I had an auction end June 26th and the buyer never paid. I sent two invoices and an email with no response. Today, after waiting for contact or payment, which never came, I filed to cancel the transaction, which the buyer agreed to. I have received a refund of the seller's fees but what about my listing fees? Also, this buyer should receive a negative for not fulfilling the transaction but I can't do so... this is unfair to other seller's and myself. My listings clearly state that payment must be made via PayPal and received within 48 hours so there was no excuse for this buyer's conduct.



Orignal From: Feedback system complaint...

topic disappeared

does any one know why my topic would have vanished?



Orignal From: topic disappeared

Power Seller Feed back

Hi, I'm having a heck of a time leaving a neutral feed back for a power seller. I've contacted the seller as required, waited the required time. Now the process just stops when I try to post it. Are the only people allowed to receive neutral or negative feed backs just small time regular sellers like myself ?



Orignal From: Power Seller Feed back

Chat For Friday, July 3rd

Wash your red, white and blues for tomorrow.



Orignal From: Chat For Friday, July 3rd

Views Now Visible on Dashboard

all i can say is 'THANK YOU!' this is one of the best improvements i've seen in a while



Orignal From: Views Now Visible on Dashboard

Feedback DSR Help

OK so this is more of a question of what every one else does to keep there DSR's up. I have 100% feedback and pretty good DSR's all but for one. It is still good but I would like to get it higher. It is my communication. I customized my seller e-mails and things like that, respond to every feedback left, I send a personalized e-mail to buyers through ebay telling them their item shipped, and I even put a nice thank you card in every order that goes out. Yet, my communication is the lowest out of all my DSR's, why is this? I know it is not terribly low but shipping time I have 5 out of 5 so I know its possible and 4.9 out of 5 for my Item as described. So what is the deal with the communication one? Am I trying to hard at it and that is why people score me less for this? What do you guys (and gals) do to try and keep your customers happy with communication? Any ideas for me at all? I just don't want to get down the road with selling and get much more feedback and have this DSR go down lower.



Orignal From: Feedback DSR Help

HELP I need kgg60

I need kgg60 to contact smallfatbeagle ASAP. Ebay will not letme email him to comunicate as they say we do not have any business to conduct. Not true. If anybody can help I would appreciate it.



Orignal From: HELP I need kgg60

Value and reliability Feedback left by sellers for buyers in question

With sellers being able to only positive or no feedback for buyers means that buyers will always appear to be good buyers with (100% positive feedback) even if they are deadbeats. That being the case seller feedback for buyers clearly does not reflect reality, I cannot see how feedback of buyers can be taken seriously regardless of how much they have. With this all in mind I question the value of leaving any feedback for any buyers and I will certainly view buyer feedback with suspicion no matter how good they look.



Orignal From: Value and reliability Feedback left by sellers for buyers in question

FEED BACK NUMBERS

Why doesn't my feed back numbers increase when I purchase something from the same seller or sell once again to a same buyer? It shouldn;t matter if I already purchased from them before or sold to them before, a purchase is a purchase. a sale is a sale...good or bad!



Orignal From: FEED BACK NUMBERS

Sellers who don't leave feedback

i'm a fairly new ebayer and am trying to build up my # of positive feedback ratings. why is it that some sellers cannot bother to post feedback? i leave great feedback and sometimes mail the seller more than once to ask for feedback, but nothing happens. this is so frustrating and makes me want to add a note to MY feedback that was given to the seller! i rarely encounter a seller that will leave feedback before i do. this is interesting to me, since when i pay for the item, my part of the transaction is over. are sellers really waiting to see what kind of feedback they receive and then post accordingly? any comments?



Orignal From: Sellers who don't leave feedback

Bridezillas $60 item Return for any reason

brand new 0 FB Does NOT know even how to check the caculated shipping to her zip or even how to make the purchase. Buyer needs hand holding throughout whole process to even buy it , no clue at all on how to make the purchase $60 fragile item around $12 ship cost too. She made a pest of herself

Orignal From: Bridezillas $60 item Return for any reason

Hi

Does anyone knows who owns ebay and who runs its company?



Orignal From: Hi

Ebay policies

Ebay shouldn't delete posts about experiences with sellers.They call that a violation when you post about experiences with sellers.



Orignal From: Ebay policies

my first negative! What can I do?? Anything?

I listed 3 pairs of shoes that were in fair to good condition. I listed that the shoes had scuffs on them etc. I took 2 pictures of the shoes and posted them on there. You can see some of the scuffs from the pictures. I had five bids on these shoes and sold them for $11.50 with .$5.50 shipping. It ended up costing me $7.69 to ship. Not a big deal that it was more, I got more out of the shoes then I expected since, like I said I listed them in the condition that they were in. Apparently the seller was not happy with the shoes, said they were in terrible condition (they were not) and asked what could be done about it. Well I spent yesterday at Relay for Life and did not get the message until today when I signed on. She sent it on Friday. I replied that I would refund her money minus shipping and she could send them back at her cost. But after I replied to her about that I noticed that she had already left negative yesterday! I am so mad! Why can buyers just arbitrarilly (sp) leave negative when the description and pictures clearly states what they are buying??!! She did not bid on perfect brand new shoes! Is there anything I can do? My 100 percent feedback is now reduced to 75%! I JUST started selling on here, and am already done. There is no way I'm going to do well now with 75% feedback. I'm so dissapointed. I'm just so upset about this I don't even know what to do.



Orignal From: my first negative! What can I do?? Anything?

I'm a gluten for punishment, apparently

So I haven't sold on ebay in nearly a year because of obvious reasons. I've been doing pretty well just selling via rented booths in toy/antique malls. I recently got multiple amounts of some limted ed items that were *only* sold locally, that I knew would just sell better via ebay rather than local. So I posted about 20 items, first items I've sold in over a year. And holy smokes, now I remember why the heck I quit selling on ebay in the first place. Of the 20 items sold, 5 buyers haven't paid. One insists that they never knew they won the item, and already got it from another seller. He keeps saying he wants to come to an 'amicable resolution', yet also seems to think he's under no obligation to pay me. The others just don't seem inclined to even respond to me or the dispute cases. Another buyer is insisting I combine all items into one package and refund the shipping, despite the fact that she already paid for each item separately. I declined. Then she insisted I ship to a 3rd party address, I also declined. Then she resorted to name calling. Apparently, I am a 'tightass' for actually attempting to follow paypal's seller protection policy. Aughghg. I still haven't responded because I can't seem to type up a response that doesn't make me look unprofessional. Thus I am in here ranting. So anyway, how are you guys? Been a long time since I stopped in the feedback board.



Orignal From: I'm a gluten for punishment, apparently

What can be done ...

hi ebay users and ebay Administrators i have brough an item from one off ur ebay seller and payment was made through paypal... the item was shipped to me from Hong kong on the 19-Apr-2009 ... and till this day i have not got the item ..! i have communcating with the seller to get the issue resolve and it seem that they, seem are draging thier foot on the issue and i'm at a lose on it ..? and it seem that during the time for me to make all the feedback and make a case on and about it with ebay they were just string me along on the process... but i know now and its too late so i'm asking any one what can i do to get justice on the matter .. PLEASE I'M ASKING FOR ANY HELP ON THE MATTER



Orignal From: What can be done ...

Nu-b wants advice...

Hi, folks. I've been around ebay for a while time, but have never posted. I just bought (tried to buy) a guitar. He claimed there was minor damage in the listing...(260436556987). I won it and paid for it, then got a message from my seller that said, "I'm sorry to inform you that the guitar damage has worsened while transporting it to the post office. It no longer sounds aesthetically pleasing. It is no longer usable; i threw it away. I'm sorry for the inconvenience. I will refund your payment immediately, and I will send you a positive feedback also for your quick payment. I'm so sorry about what happened." He did refund, but hasn't followed up on the feedback. My question is, what kind of feedback would you leave? How would you handle it?



Orignal From: Nu-b wants advice...

Neutral Feedback Advice

I need some advice as to how to handle a neutral feedback that I don't believe is deserved. I recently sold a 2pc purse set (item #250450383912) for a whole $.99. Shipping was $5.95. I have a no return policy but do state on my packing slips that if there are any problems with the shipment to please feel free to contact me. The buyer did not contact me at all regarding any problems, they just left neutral feedback that the item was not what they expected and was cheaply made. What is the best procedure for trying to get the buyer to change their rating? Should I open a feedback revision request, or just contact the buyer. How do I approach it politely, since the buyer actually received exactly what they purchased. I could understand it if I portrayed the purse as being a top quality, name brand bag that they were getting for a steal, but that isn't the case. I offered it at $.99 and that's all she paid for it plus the shipping. If it would make matters any better, I would offer to refund her money, but don't feel that I should do that unless the feedback were to be changed to actually reflect the transaction. The item was as described, I shipped in a timely manner, and do not overcharge for shipping, so what do I do??? I appreciate any input you can offer.



Orignal From: Neutral Feedback Advice

4th of July Happy Birthday Nathaniel Hawthorne

What a handsome savage, no? .



Orignal From: 4th of July Happy Birthday Nathaniel Hawthorne

Law Suit

Hey get this too funny..i just got a email from someone not to be talking about the law suit on ebay can you believe that maybe i need to tell them about my rights under the law i can say what i want to say!!!!!!!!



Orignal From: Law Suit

Seller Dashboard *

Maybe too much information at ones fingertips is not always good. I just checked my seller dashboard and found myself destroyed by one of my happy customers in the category of Communication. I always leave feedback, thank them and in that feedback I tell the date the item is mailed. Is it my fault people don't read their feedback? What do they want...a pen pal?



Orignal From: Seller Dashboard *

buyer feedback

before a buyer can give negative feedback, the buyer should HAVE to contact the seller !!!!!



Orignal From: buyer feedback

Do more and more buyers remind of somebody like this?

Link



Orignal From: Do more and more buyers remind of somebody like this?

why are so many people not leaving me feedback?

its getting frustrating, over 20 items bought and sold and my feedback is only 7, im trying desperately to get to 10 so i can use the feature posts option for my bigger items but nothing seems to help, everything that i have sold has been either brand new in box or mint condition, free shipping on most items, i have even tried asking for buyers to leave feedback in invoice and nothing...i just made 6 purchases, paid immediatly at end of auction and still nothing..am i missing something?



Orignal From: why are so many people not leaving me feedback?

Buyers leaving undeserved negative against sellers, sellers can't defend.

Okay, someone buys something and doesn't pay, the seller goes through all the steps to try and get their money and the buyer gets a non payer strike so the seller can get a credit on their selling fees and relist the item. The buyer leaves negative feedback against the seller and the seller can't leave anything against the buyer or defend themselves so now the seller looks bad to other buyers. How is this fair to honest sellers who are just trying to keep a good reputation?? We should be able to leave negative feedback against buyers who truly deserve it!!



Orignal From: Buyers leaving undeserved negative against sellers, sellers can't defend.

People Just Not Leaving Feedback Period! Fuebay!

I am just losing my mind over this feedback crap. I make on an average 20 to 25 sales a month. And guess how many people leave feedback about 2 or 3. So what happens my feedback Search comes off Raised. This makes me so mad I am ready to close my store. When my store is raised I get twice as many sales and so much more traffic it's not even funny. Why is it my fault that nobody leaves feedback so you don't get more than 10 feedbacks a month so you come off the raised position. Screwed again by Fuebay! Just spell out the first 2 letters you will get it! There's gonna be a point where people might just really say this I am at that point close my store and refuse to ever buy anything or ever come back to the webpage period. If I want something I will go to craigs something to buy whatever I need!



Orignal From: People Just Not Leaving Feedback Period! Fuebay!

Question????

I have been reading all the policies I possibly can about having feedback removed. Sounds like a miracle actually has to happen before it is removed. Was wondering if there is such a removal policy if the buyer also sells what you do? Would that be considered malicious buying?



Orignal From: Question????

Overcharge then refund for shipping

From a different thread: Usually I let the buyer pay what the calculator things it should cost then refund after printing postage. Do most of you think that is ok? I think it's costing you real money if you're using auctions, and it's costing you an annoyance factor on all transactions. Buyers see the calculated number. That's all most see. When that number seems high, they choose from a variety of reactions, all of which are not in seller's best interest.



Orignal From: Overcharge then refund for shipping

BUYER THREATENS POOR FEEDBACK AND EBAY DOES NOTHING. FEEDBACK EXTORSION?

I recently sold a $400 item on Ebay and the Buyer Threatened to leave a poor feedback if I didn't refund him like $35.00 cause of a minor listing error. It was the wrong serial number on a baseball card. Had a large picture up. He knew cause he threatened me with poor feedback right after I shipped the item and left feedback same day. Before he even recieved the item. I would have offered a refund but right of the bat he threatens me knowing he can get away with it. I contacted Ebay with proof of his email and Ebay did nothing. I called Ebay and the response I got was the buyer has to leave a poor feedback before they can take any action on the buyer. That's ridiculous! This guy will continue to do this to sellers cause he knows he can get away with it. I can't even leave a negative to warn buyers about him. Ebay's going down the tube. They don't relize without any sellers with product there will be no Ebay! Meanwhile this guy opens a paypal claim and kills my auction. Ebay is encouraging dishonesty with its stupid rules!



Orignal From: BUYER THREATENS POOR FEEDBACK AND EBAY DOES NOTHING. FEEDBACK EXTORSION?

New Seller - Best Time To,,,

This has probably been asking a lot. Do most seller's leave buyer feedback after buyer has won bid? seller been notified of payment? wait until confirmation item has been delivered? wait until buyer gives feedback after delivery? Any other tips/advise would be appreciated. TY



Orignal From: New Seller - Best Time To,,,

Feedback's option to read

What I like to see is an option to read all Positive, Neutral and Negative feedbacks at the same, instead of searching for negative feedbacks among thousands of all feedbacks combined. This is important because I noticed, most negative feedbacks are resulted from the same and/or similar issues/problems. I wonder if others have the same though as mine. Of course, sellers would against this, however, on the flip side, it a way to improve on what needed to be improved. If a seller keeps getting negative feedback on the same issues, then to me, he/she does NOT really want to improve in those areas. Today's market, it's all about the buyers, NOT the sellers. Anyone's comments would be appreciated. Thanks for reading this.



Orignal From: Feedback's option to read

sandpoint

Hi



Orignal From: sandpoint

Thanks for supporting ebay

While many sellers are getting screwed, forced to accept PayPal, running for the hills, and busy filing online petitions to remove CEO John Donohoe, I would like to thank every seller who's bravery (if not stupidity) keeps them selling on eBay knowing the risk of doing business here. I also want to thank every seller who doesn't mind paying the extra fees to PayPal because they are forced to use it. In other words I just love all sellers who dont mind being stepped on and love to know if they'd just send me their items for free to save me the time, Either way Paypal will side with me and I just thought it makes more sense they send me the items for free. Also, if they have any hot female relatives, they can send them too!



Orignal From: Thanks for supporting ebay

SUNDAY JULY 5, DAY AFTER CHAT

The sky is still, the leftovers put away, family and friends are gone. It's a day when those who hosted 4th celebrations can relax. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "You can't win, You can't lose, You can't break even"! Alan Ginsberg on Murphy's Law



Orignal From: SUNDAY JULY 5, DAY AFTER CHAT

Ode to eBay

Roses are red violets are blue, Once there was eBay when dreams could come true. Sellers were happy and buyers were true, Those ol days are gone but you stuck like glue. In 2008 that's when all hell broke loose, Changes kept coming and tightened the noose. Paypal was served mandatory of course, To fatten the wallet Of the new CEO boss. Most sellers stopped selling What else could they do? Too many rules, And DSR's too! Honest feedback? what a sick joke, It's a one-way system What did you smoke!? When eBay said no to the Orders

Orignal From: Ode to eBay

Wednesday, August 12, 2009

SUNSHINE ON 8/8/09

It may be raining here but this is my 1st wedding anniversary, and all is sunny with my world. I hope everyone else has a great day. CHAT AWAY FEEDIES .~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The beatings will continue Until seller morale improves



Orignal From: SUNSHINE ON 8/8/09

9 YEARS On Ebay...1ST Negative...2 MONTHS After Sale?!?!

That just isn't right, IMO. Ebay needs to change this ridiculous policy. At least limit Neg FB to 30 days from the end of the sale. Absurd. Absurd. Absurd !!!!



Orignal From: 9 YEARS On Ebay...1ST Negative...2 MONTHS After Sale?!?!

What would you do??

I sold a pre-owned women's polo shirt to a buyer. She did not pay after 7 days so after several messages with no response I opened a unpaid item dispute. She paid 3 days later. I shipped her item immediately that day. She received the shirt 2 days later, had it for about 40 days, yet the auction had ended 50 days prior, and without sending me any messages left neutral feedback stating the item was a men's small not a women's small. So, I sent her a feedback revision request, and apologized explaining that the shirt was sold to me as a women's shirt, fit like a small women's shirt, and that I described the shirt as it was sold to me, based on what the size label said, and the condition, but that I was sorry if it was not what she expected. I asked her if there was a way I could resolve this for her, and also asked her if she would revise my feedback. She sent me a message back immediately saying; Id just like a refund..I can mail you the shirt back too..and i will be more than glad to revise to positive feedback. It was an inexpensive item, and I did not want her to have to pay to ship it back, so I issued her a full refund, and sent her a message saying that I issued her a full refund, advising her that she did not need to return the shirt; to enjoy it, or give it to someone who would, and asked that she revise her feedback as soon as possible because other ebayers were constantly lookng at my feedback to determine whether I could be trusted to buy from. It has now been 2 days and she has not responded. She has 5 feedback and almost half of the feedback she has left for others has been neutral or negative. Should I send her another message? Should I just wait? Is she abusing the system? Should I send ebay the email that reflected her abusing the system? Should I reply to the feedback she left for me? What would you do? I want to be the best seller I can, and I want to make my customers happy, but I don't think this is really fair.



Orignal From: What would you do??

Seeing another side of ebay /not happy

I am so upset. I am really starting to have bad experiences with ebay. It started with negative feedback that I got from this really nasty individual. She purchased a very nice digital camera from me for only $10 and was mad because she had to buy batteries(3AAA) and a memory card that the camera didn't even need. I tried to have the negative feedback removed and I was told it didn't qualify. So basically people can get mad and put whatever they want. I tried to reply to the negative feedback (in the very few spaces they give) an in the process of finally putting what I think fully said what i want , the computer submitted it. My reply looks like an alien language(of course they can correct it). My other issue is unpaid buyers. It does't make since the report them and risk the chance of getting negative feeback because they are mad you reported them. They should be made to pay without the chance of you getting negative feedback. And what's the purpose of the section where the seller has the option to put further payment instructions? The buy has 7 days regardless of what the seller puts. But you know way before then that 99.9 percent of the time if the buyer does not respond to your invoices and emails that they are not going to pay. Also getting through to ebay to actually talk to someone can be like going to the dentist (painful). If you don't get disconnected several times consider yourself lucky.



Orignal From: Seeing another side of ebay /not happy

what happened to the thread about the wobbly mineral ashtray thing?

It seems to have become unexisting.



Orignal From: what happened to the thread about the wobbly mineral ashtray thing?

-2% for my jacket seller

I notice today that my jacket guy ..the one everybody wanted my to help..which after listening to your comments .I wanted to change my neg. to pos. and letting him know how auctions work.. and nicely I might add..(with no name calling) I see that He's done it again!! the next person he sold to states in his feedback; seller want send because he wanted more money...(adamferggie) check it out..but thanx guys due to your advice I will give people the benifit of a doult before jumping..this guy I guess needs more than a 2nd chance... thanx all



Orignal From: -2% for my jacket seller

Its getting hard to sell on E-bay.

Too many buyers are extorting money from sellers. Feedback rules needs fixing.



Orignal From: Its getting hard to sell on E-bay.

Top Rated Seller logos?

I'm starting to notice a lot of sellers with this Top Rated Seller logo in the feedback section of the auction page. At first I thought it was for sellers with 100% DSR but today I saw one with a DSR equivilent to mine. Just wondering how eBay deals these out? I have never seen anything about them but am seeing them more and more lately. I guess I don't buy much so maybe they have been around awhile and I just didn't see them.



Orignal From: Top Rated Seller logos?

Anyone know why the "best offer" option has a time limit of when the auction ends? I made a best offer for an item and the auction ended 3 minutes later. I then found out that my offer had expired after 3 minutes.



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Give your feedback on the new pic policy....read this..

I disagree with this so much..i already opted out. Starting on August 31st, eBay is going to institute a new policy where photos you upload to any listing are put into a "catalog" of online images that any eBay user can then use for their own listings. The default setting for this is opt-in, which is a problem if you, like me, consider your photographs your property and want to control how they are used and by whom. A copyright notice is posted with a link to your user profile, but no additional information is given, and the link is quite small. Since the default setting is opt-in, and eBay has not sent messages out about this, a lot of people are going to be caught flat-footed by this new policy. Again, the default for this setting is YES, you have opted in. Meaning "Yes, I will allow eBay to make my photos available for anyone to use." If you do not want eBay to make the photos you upload to all of your future auctions available to other users in a sort of catalog process, you need to go change your settings now, before August 31st. If you opt out after then, any photos you upload between the 31st and when you opt out will still be eligible for inclusion in their "catalog." In order to opt out of this so-not-okay process, do the following. I've broken it down exhaustively. Hopefully your eBay pages look like mine. 1) Go to your eBay summary page ("My eBay"). 2) On the left-hand side, there are three tabs that say "Activity," "Messages," and "Account." Hover over the "Account" tab. 3) A drop-down list will appear. Move your mouse down to "Site Preferences" and click. 4) You will be taken to a page with a list of site options for selling, shipping, and listing. About the sixth from the top is "Share your Photos." Click on the word "show" on the right hand side next to this option. 5) The box will expand, and if you are opted in, "yes" will appear. If you are opted out, "no" will appear. A small "edit" link will appear below the "show" link. If you want to change the settings, click "edit." 6) You will be taken to a new page with the following text: If you'd like to opt-out of this program, please do so by checking this box and clicking the "submit" button below. (If you opt-out before August 31, 2009, none of your photos will be considered for inclusion in this program unless you opt back in at a later time. If you opt-out after August 31, 2009, any photos we select for inclusion in this program prior to your opt-out may continue to be used in the catalog) 7) If you want to opt out of the program, check the ticky box on the left-hand side next to the text, then go down and click the "submit" button. 8) You will go back to the settings screen you were just on, and there will be a green checkmark and a confirmation message. Go down to the "Share your Photos" option again and click "show." Your setting should now appear as "no." I am sure that this will be a useful feature for some people, for some items, but the automatic opt-in is not okay with me at all, as I don't want my photographs used to illustrate someone else's auction for a different item, not for any reason whatsoever. I thought you should all be warned. Please spread the word. This is a slimy, underhanded thing to do, and I hope it bites them in the ass. ETA: It appears that this might not be affecting everyone, but I urge you to go check your settings anyway. Mine was defaulted to "yes." Maybe it's a browser thing, I don't know, but y'all should probably go make sure.



Orignal From: Give your feedback on the new pic policy....read this..

What to think about this item?

Link Item name says in listing "USB 2.0 to IDE 2.5/3.5 2 connector Cable power Adapter" Item has stated in description "USB 2.0 to IDE 2.5/3.5 2 connector Cable power Adapter" and has pictures showing this power adapter, then there is at end of written that only usb-cable come along. I got it today and tought that it should include the power adapter, but its not and now I see why. Is this scamming the buyer or what?



Orignal From: What to think about this item?

Can we define

"Very minor damage, to inflict minor damage upon".Truth is I believe it was an eBay employee I first saw use the term "ding" so as to minimize the impact. In some cases it's not a ding at all but instead a slap upside the head.If it's a minor problem people let it go or you'll soon not have the choices once offered on this site. eBay is destroying what this site once was at an alarming rate anyway...they don't need your help.I get a kick out of folks saying they just wanna warn others about potential problems when all buyer"s profiles have become magically sterilized so as to reflect nothing but hearts and flowers....it's all become a joke. .....*s



Orignal From: Can we define